Say your piece.
One form, four kinds of message, and a human on the other end. Corrections and questions about the rules get the same seriousness.
We use what you send only to answer you. It is not added to a marketing list and it is not sold — see the privacy policy.
What to use this for
Put it in the subject line. It gets you a faster answer and a better one.
How the four numbers work, why a place is ranked where it is, trouble signing in, a listing with the wrong address. Tell us what you were trying to do and what happened instead.
Wrong hours, wrong address, a closed kitchen still listed as open, or a detail in a write-up that isn't accurate. Give us the restaurant, the page URL, and the exact detail — plus anything that shows it, like a receipt, a menu, or a timestamp. We fix facts quickly and we say what we changed. What we can't do is take down somebody's honest first-hand account of their own meal.
What you want to reach and what you're working with. We'll tell you honestly whether we can reach it yet. Every placement is labeled, none of them appear in rankings, and none of them touch a score — that last one is the whole product, so it isn't on the table.
Reporters covering restaurant discovery, how ratings get made, local recommendation, or dining around here. Say what you're working on and your deadline, and we'll come back in time to be useful.
- Reporting one write-up? Use the report button on the write-up itself — the content policy explains what happens next.
- Restaurant missing? Add it in about twenty seconds.
- Wondering how a number gets set? The whole method is published.
- Want to advertise? Rates and the firewall rules are on one page.
Sour Grapes is based on Long Island and currently covers Nassau, Suffolk and Queens.